Dental CRM 1 article

Dental CRM is customer-relationship software adapted to the non-clinical patient journey in dental practices, from enquiries and lead tracking to follow-up, treatment acceptance and ongoing communication. It can organize contact history, segment audiences and prompt administrative teams to respond to prospective or existing patients. A CRM is not the authoritative clinical record and does not replace practice-management charting; its emphasis is relationship and communication workflow, often through integration with scheduling, forms or marketing systems.