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Saying goodbye. Avoiding problems when patients become former patients

Saying goodbye. Avoiding problems when patients become former patients

All good relationships must come to an end, sooner or later. So also must all less-than-ideal relationships and in both cases, parting company carries potential risks. Sometimes the end of a professional relationship is a moment of sadness, while on other occasions it can be tinged with a sense of relief. In all cases, the continuity of patient care becomes an issue requiring our consideration.

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Maintaining continuity when taking on new patients

Maintaining continuity when taking on new patients

Claire Walsh explains the importance of maintaining the continuity of patient care whenever there is a change of clinical personnel.

Every dentist has surely heard the old adage that if you have 10 dentists and a patient in the same room, they will come up with 10 different treatment plans for the same patient.

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Learning from mistakes

Learning from mistakes

Susan Willatt, argues that everyone can make mistakes but the important thing is to learn from them.

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Stop, look and listen Why effective listening is the clinician’s most precious asset

Stop, look and listen Why effective listening is the clinician’s most precious asset

Listen to the patient.  He is telling you the diagnosis.
Sir William Osler, Physician (1904)

Communication skills don’t just involve choosing the right words to say, and saying them in the right order, and in the right way. Equally important are:

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Exercises in risk management Patient information

Exercises in risk management Patient information

In case after case, the question arises of what information a patient was given in advance of their treatment. Obviously, this is material to the quality of the consent obtained from the patient, and yet dentists, hygienists and therapists often find themselves unable to demonstrate with any certainty, exactly what the patient was told, when, and in what terms.

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Complaints and how to avoid them

Simon Gomersall a solicitor with Radcliffes LeBrasseurs, shares his experiences in the hope that others can learn from them.

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